Legal
Coaching Agreement & Policies
Effective date: October 2026
This page explains how coaching works, what you can expect from me, and what I ask of you. It applies to the free intro call and to all paid coaching. Please read it before your call.
1. What coaching is (and what it is not)
- Mattie’s Metabolic Method provides health coaching and education only. It is not medical care.
- I am a Registered Nurse and Exercise Physiologist. In this business, I work as your coach, not as your nurse or healthcare provider. Coaching does not create a nurse-patient or provider-patient relationship.
- I do not diagnose, treat, cure, or prevent any disease or condition.
- I do not prescribe, and I do not advise you to start, stop, or change any medication or dose.
- Any talk about labs or health topics is general education, not a medical reading of your results.
- Keep your own healthcare provider and check with them before making changes.
- You make your own choices, and you are responsible for them.
- Everyone is different. I cannot promise any specific health, weight, or other result.
2. The free intro call
- A 15-minute phone call, free, with no obligation to buy anything.
- We talk about your goals and see if coaching is a good fit.
- It is not a coaching session or a health assessment, and no health advice is given.
- Need to reschedule? Please let me know as early as you can.
3. Services and fees
- Initial Assessment: $175 for 75 minutes. A coaching intake on your goals, habits, and routine.
- 1-Month Plan: $500 per month. Four weekly sessions, plus email and chat support between sessions.
- Single Session: $150 for 60 minutes.
- Sessions are virtual (from anywhere) or in person in the Washington / Vancouver area.
4. Payment
- I accept Venmo (business profile) or Zelle.
- Initial Assessment and Single Sessions: paid before the session.
- 1-Month Plan: paid at the start of each month.
- No auto-renew. The 1-Month Plan continues only when you pay for the next month.
5. Rescheduling, cancellations, and late arrivals
- 24 hours’ notice: reschedule free of charge by email, text, or phone.
- Less than 24 hours’ notice, or a no-show: the session is forfeited and counts as used.
- One courtesy exception: each client gets one pass for a true emergency, at my discretion.
- If I cancel: you choose a new time or a refund for that session.
- Late arrival: the session still ends at the scheduled time.
6. 1-Month Plan sessions
- Please use your four sessions within the paid month (or within 5 weeks of that month’s first session).
- Unused sessions do not roll over, except sessions I cancel.
7. Refunds
- Completed and forfeited sessions are non-refundable.
- Prepaid sessions not yet held can be refunded if you cancel at least 24 hours ahead.
- For the 1-Month Plan, refunds for sessions not yet held are $125 per session. Please ask before your plan window ends. Email and chat support is not refunded separately.
8. Between-session support (1-Month Plan)
- I reply to email and chat within 2 business days, Monday to Friday.
- This support is for general coaching questions, not medical advice.
- It is not for urgent or emergency needs. For questions about symptoms, medications, or test results, contact your healthcare provider.
9. Your health and participation
- You confirm you are 18 or older.
- You agree to share accurate, complete information and to tell me about important health changes.
- You agree to tell your healthcare provider about changes to your diet or exercise.
- Exercise and diet changes carry some risk, including injury. Stop and seek care if you feel pain, dizziness, chest pain, or shortness of breath.
- You take part by choice and accept these risks. To the extent permitted by law, you release Mattie’s Metabolic Method and its owner from liability related to your participation.
10. Confidentiality and privacy
- What you share with me is kept private.
- Limits: I may share information if there is a risk of serious harm to you or others, if abuse or neglect of a child or vulnerable adult is suspected, if a court orders it, or as otherwise required by law.
- See the Privacy Policy and the Consumer Health Data Privacy Policy for how your information is collected, used, and protected. Consent for health data is asked for separately on the intake form.
11. Communication and recording
- No recording unless we both agree ahead of time.
- Email and chat are not fully secure. Share only what you are comfortable sending.
12. Testimonials
- I will never share your story, words, or photos without your written permission.
- Saying no will not affect your coaching in any way.
13. Ending coaching
- Either of us may end coaching at any time by letting the other know.
- Prepaid sessions not yet held are handled under the Refunds section.
- If coaching is not the right fit, or you need medical care, I may suggest other support.
14. Changes and governing law
- If I update these policies, I will post the new version with a new effective date.
- Sessions you have already paid for follow the terms in place when you paid.
- This agreement is governed by the laws of the State of Washington.
15. Your agreement
By checking “I have read and agree to the Coaching Agreement & Policies” on the intake form, and by paying for any session, you confirm that you have read, understand, and agree to these terms.
Questions?
Email: mattiesmetabolicmethod@gmail.com
Phone: (360) 358-3376
Mattie’s Metabolic Method provides health coaching and education only. It is not medical care and does not diagnose, treat, cure, or prevent any disease. Always consult your own healthcare provider. Individual experiences vary.